RETURN POLICY
1. Return Eligibility
Customers may request a return within 30 calendar days after receiving their order.
To qualify for a return, the T-shirt must be unused, in its original condition, and returned with all original packaging, tags, accessories, manuals, and other included materials, where applicable.
2. Return Address
Approved returns should be sent to the following return address:
SEAMLY APPAREL CO
2910 LAKECREST RIDGE DR
KATY, TX 77493
United States
Please contact our customer service team before returning any item to receive return authorization and any applicable return instructions.
3. Return Authorization
Before sending any product back, customers must contact our customer service team to obtain return authorization and return instructions.
Business Email:
Customers should not send unauthorized returns without first contacting us.
4. Non-Returnable Items
Returns may not be accepted for:
– T-shirts damaged as a result of misuse or improper handling.
– T-shirts showing excessive wear, alteration, or other unauthorized changes.
– Products returned after the 30-day return period.
– Items missing original packaging, tags, accessories, or included materials.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs when:
– The customer no longer wants the product.
– The wrong product or size was ordered by the customer.
– The customer purchased an incorrect quantity.
– The customer provided an incorrect or incomplete shipping address.
– The product is being returned without a quality-related issue.
If a return is required because of a defective product, shipping damage, or an incorrect item shipped by us, we will cover reasonable return shipping costs.
6. Inspection Process
All returned products will be inspected after they are received.
Returns that do not satisfy the applicable return requirements may be refused or may receive a partial refund where permitted by applicable law.
7. Refund Processing
After the returned product has been received and approved following inspection, the applicable refund will generally be processed to the original payment method within approximately 3 business days.
The time required for the refund to appear in the customer’s account may vary depending on the financial institution or payment provider.
8. Exchange Policy
Eligible T-shirts may be exchanged for the same item if the original product is defective, damaged during shipping, or incorrectly shipped by us, subject to product availability.
9. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please provide your order number and photographs of the product and packaging so our customer service team can review the issue.
10. Contact Information
If you have any questions about returns or refunds, please contact us:
SEAMLY APPAREL CO
2910 LAKECREST RIDGE DR
KATY, TX 77493
United States
Business Email:
